■ Accessible Services
MICB provides a variety of convenient financial services for people with disabilities through a designated contact window and sets up a service bell and a guide at the entrance for any necessary assistance. As of 2018, a total of 331 Accessible ATMs have been set up, an additional 14 ATMs compared to 2017. A total of 10 ATMs designed for the visually impaired are also set up in airports and hospitals.
MICB and MS's MICB Website, MS Image Website and MS Wealth Management Website have been awarded Conformance Level A+ Accessible Web Accessibility Service by the National Communication Commission, improving accessibility for the visually impaired and the hearing impaired.
CKI aims to maintain the basic human rights of the disadvantaged. Since 2010, CKI has worked with social welfare organizations, district administration offices, and associations of indigenous peoples to offer microinsurance ahead of the industry. Adding 3,167 policyholders in 2018, the total number of policyholders reached 12,992, showing an outstanding result. From 2015 to 2018, CKI has been eligible for the incentives under the Directions for Insurance Companies to Engage in Microinsurance Business with the approval of the Insurance Bureau, Financial Supervisory Commission. It also received the Performance Excellence Award in the 2018 Micro Insurance Competition in 2018.
In 2018, there were 5 claims for microinsurance, totaling NT$1.5 million. CKI will continuously pay attention to the customers after claim settlements and help maintain the human rights of the disadvantaged.
■ Retirement Trusts
MICB provides care trust services with the elderly or people with disabilities. In addition to continuous promotion, concessionary measures are set up to increase customers' willingness. By the end of 2018, the care trust assets under MICB's management amounted to NT$562 million, and the number of beneficiaries reached 469. The trust asset under management increased significantly by 50% from 2017. In the future, MICB will continue to develop instruments for social welfare and provide a variety of property trust services for the elderly and people with disabilities. In July 2018, MICB was awarded third place as an outstanding bank for providing property trust services for the elderly and people with disabilities by the Financial Supervisory Commission.