MICB provides a variety of convenient financial services for people with disabilities through a designated contact window and sets up a service bell and a guide at the entrance for any necessary assistance. As of 2019, a total of 340 Accessible ATMs have been set up, an additional 9 ATMs compared to 2018. A total of 10 ATMs designed for the visually impaired are also set up in airports and hospitals.
MICB and MS's MICB Website, MS Image Website and MS Wealth Management Website have been awarded Conformance Level A+ Accessible Web Accessibility Service by the National Communication Commission, improving accessibility for the visually impaired and the hearing impaired.
CKI aims to maintain the basic human rights of the disadvantaged. Since 2010, CKI has worked with social welfare organizations, district administration offices, and associations of indigenous peoples to offer microinsurance ahead of the industry. CKI added 109,771 policyholders in 2019, showing outstanding results. From 2015 to 2019, CKI has been eligible for the incentives under the Directions for Insurance Companies to Engage in Microinsurance Business with the approval of the Insurance Bureau, Financial Supervisory Commission. It also received the Micro Insurance Performance Excellence Award in the 2019 Micro Insurance Competition in 2018.
In 2019, there were 7 claims for microinsurance, totaling NT$1.15 million. CKI will continuously pay attention to the customers after claim settlements and help maintain the human rights of the disadvantaged.
MICB provides care trust services with the elderly or people with disabilities. In addition to continuous promotion, concessionary measures are set up to increase customers' willingness. By the end of 2019, the care trust assets under MICB’s management amounted to NT$769 million, and the number of beneficiaries increased significantly by 36% from the end of 2018 to 773 people. In the future, MICB will continue to develop instruments for social welfare and provide a variety of property trust services for the elderly and people with disabilities. In July 2019, MICB was awarded an Outstanding Bank Award for providing property trust services for the elderly and people with disabilities by the Financial Supervisory Commission.
Expansion of Bilingual Branches
MICB supports the government's promotion of the "Blueprint for Developing Taiwan into a Bilingual Nation by 2030" and plans to expand the number of bilingual branches to 10 in 2020. The Lanya Branch in Tianmu was selected as the pilot branch for the bilingual initiative. Lanya Branch has added English signs to all billboards, signs, and forms in the business venue and is gradually optimizing frequently-used documents such as forms and contracts. Ad placements on walls and digital application interfaces of apps have become bilingual. In addition, it has set up a foreign currency ATM for users to withdraw cash in USD, JPY, and EUR at any time to create a friendlier "bilingual environment" and diverse "bilingual consultation" services.
On December 17, 2019, FSC Chairman Wellington Koo, Deputy Minister of the National Development Council Cheng-Mount Cheng, and Deputy Minister of the Ministry of Finance Ching-Hua Lee visited Lanya Branch.