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Digital Financial Services

■ Online Financial Services

MICB's online banking is designed based on a customer-oriented approach. Through data collection and analysis of network traffic and remote user perception, the menu, name and the structure of online banking are fully adjusted to optimize user experience. At present, there have been 870,000 online banking accounts with a total transaction amount of NT$ 20.6 billion per month.

■ Digital Deposit Account-Mega Lite

After opening accounts online, customers may enjoy services for deposits, wealth management, foreign exchange, and transaction fee concessions, which saves time and paper consumption (please refer to 3.1 Green Operation for more details). MICB enhanced the promotion of the Mega Lite NTD and foreign currency digital accounts in 2018 and provided preferential demand deposit interest rate as well as 0.5% rebate for interbank remittances and automatic credit card payment deduction, and discounted service fees for "micro wealth management funds" to encourage individuals with limited assets to save money for wealth management and accumulate wealth. At present, there have been approximately 23,000 NTD accounts and 10,000 foreign currency accounts.

■ Global E-banking

The system enables small and medium businesses to transact and upload transaction certificates by dynamic password token or electronic certificate, which saves time and paper consumption. As of the end of 2018, there have been 66,000 accounts. Compared to 2017, the number of transactions in 2018 increased by 630,000.

■ App Platform

Mega International Investment Trust Co., Ltd. (MITC) allows customers to search for fund information and transact via App. As of the end of 2018, there have been 6,403 e-transaction accounts. The number of transactions via App was NT$1.36 billion in 2018, increased by 26% compared to 2017. MICB continues to promote the mobile banking app with functions that include rapid login with bound devices, integrated account inquiries, NTD/foreign currency account transfers, online payments, mobile payments, cardless withdrawal, online wealth management, credit card services, online pre-paid foreign currency and traveler's checks, cloud-based counters, and online customer services.
As of the end of December 2018, there have been a total of 512,174 accounts on mobile banking with a 28% growth compared to 2017.

■ Wealth Management via Social Media Platform

MS created the first AI on LINE wealth management service called the "Mega Wealth Management Secretary" which uses the LINE@ platform to provide services to investors. The platform launched the price and transaction volume alerts, individual stock queries, account queries, personalized information and order connection functions in the first quarter of 2018. Investors can use audio or text to interact with the "Mega Wealth Management Secretary" which answers various financial and wealth management questions from customers. The popular securities loan broadcast and inventory matchmaking functions, securities loan broadcast notifications, and connected securities and futures ordering webpage functions were launched in the second quarter. MS also continued to launch innovative services on "Mega Wealth Management Secretary" such as: Systematic investment plan of TWSE stocks, natural person securities loan broadcasts, wealth management trust fund inventory inquiries, broadcast of sub-brokerage conditions, and the three instantaneous content broadcast services including "Key Points before Trading", "Focus Points during Trading", and "Post-Trading Analysis".

■ Innovative Service of Credit Card

MICB has digitized credit card services and credit card applicants can provide additional documents via App to save time. The current computer version of the online credit card application webpage was complemented with a webpage for mobile devices in 2018 so that customers can easily use smart phones or tablet computers for applications. The webpage is convenient to browse and it greatly shortened application procedures to meet customer demands. In addition, the smart customer service system was launched online in May 2018. It automatically responds to questions online to improve the quality of customer service. A total of 1.66 million electronic statements for credit cards was issued in 2018, accounting for 33.79% of all customers. We shall provide customers with online applications for automatic credit card payment deduction in 2019 and continue to optimize functions on the smart customer service system such as credit card personal information inquiry and online clerk text services to improve customer convenience and satisfaction.

■ Issuance of the Gogoro Co-branded Card to Promote Environmental Protection and Low-Carbon Life

Air pollutant and environmental protection issues have gradually gain prominence. To respond to the government's call for marketing only electrical scooters by 2035, MICB issued the "Gogoro Co-Branded Card" with the leading electric scooter company Gogoro in September 2018 to jointly promote green products, and promote the development of the electric vehicle industry in Taiwan with smart energy and carbon emissions reduction concepts.
The sales of Gogoro electric scooters have grown rapidly. As of the end of 2018, there are more than 100,000 owners in Taiwan and more than 20,000 of the owners have applied for the co-branded card. In addition, MICB prioritizes the purchase of Gogoro electric scooters when replacing company scooters and evaluates the possibility of setting up battery exchange stations in branches to make it more convenient for vehicle owners to change batteries, jointly increase the penetration rate of electric scooters, and create a sustainable and low-carbon living environment.

■ Financial Payments

The Company has offered convenient and safe foreign currency collection services for investment trust funds, securities, and insurance companies; in addition, 24-hour all year round online foreign exchange settlement is offered ahead of competitors to any purchasers (not limited to the Company's clients) at preferential exchange rates. As of the end of 2018, the number of transactions has exceeded 50,000 and 34% were transactions with customers of other banks. The Bank established 114 foreign currency ATMs in Taiwan to allow customers to withdraw cash in foreign currencies 24 hours a day.

■ Official LINE Account Integrated Services

MICB opened the official LINE Account in June 2018. In addition to receiving promotional information from the Bank, users can also use LINE to inquire the announced exchange rate, complete exchange transactions online, or file applications for digital accounts. If identity verification procedures are completed, users can receive personalized notifications such as changes in accounts, credit card spending, wealth management transactions, and mortgage. As of the end of 2018, 2.63 million people have joined the account.

■ Online Insurance and Automatic Claims

Mega Holdings allows customers to purchase property insurance online and a mobile app was launched in June 2018 to allow customers to purchase insurance and enjoy convenient services anywhere and at any time. In 2018, the number of insurance policies purchased was about 10,148 which was a 75% growth compared to 2017.

■ Financial Patents

In response to the development of FinTech, MICB encourages employees to develop digital finance patents, so as to improve the overall competitiveness. In 2018, the Company applied for 166 patents on digital finance, 112 patents of which have been approved, and 54 patents are still under review. The types of patents include FinTech applications, information security, mobile platforms, and risk management.
Mega Holdings applied for 3 patents on risk management in 2018 and 1 patent for a risk management technology application system was approved. Another 2 applications are still being reviewed. The Company shall continue to optimize risk management procedures and systems and apply for financial patents.